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Before ordering a custom plus-size dress, shoppers often need clear answers about measurements, available design changes, timing, shipping, and fit concerns. The answers below distinguish general guidance from DUVANZE's current order policies so you can check the details that apply to your dress.

How can I check my measurements?

Use a soft tape and follow the product instructions for your bust, waist, hips, and all other required measurements. Keep units consistent. If you are unsure of a reading, measure again and contact customer service if you need to confirm a measurement point.

Distinguish body measurements from finished garment measurements, and do not add ease yourself.

Can the neckline and sleeves be changed on every dress?

Not necessarily. The available necklines, sleeves, lengths, and fabrics depend on the options and descriptions provided on each product page.

Do not assume that a change is available if it is not currently offered on the page.

If you contact support, include the product name and the exact question about your order. For an existing order, add the order number and identify the measurement, option, or delivery detail that needs attention.

How long do production and delivery take?

The currently stated standard production period is 3–5 business days, excluding international shipping. Delivery to the United States may also be affected by customs clearance, carrier arrangements, and the destination.

Review the latest Shipping & Delivery Policy for delivery estimates, and plan ahead if you need your dress for a fixed event date.

How are shipping charges and order changes handled?

For eligible U.S. destinations, DUVANZE currently offers free standard shipping and express shipping at $15 USD per order. Standard transit is estimated at 7–12 business days after dispatch, or 3–5 business days for express, in addition to production. Confirm available services and final charges at checkout. If you discover an error in your measurements or address after ordering, contact customer service promptly. Whether a change is possible depends on the processing stage and applicable policy.

Submitting a change request does not mean the change has been accepted.

What should I do if there is a problem when my dress arrives?

Keep your order information and clear photographs, and explain the specific issue, such as an incorrect style option, a fit concern in one area, or a delivery problem. Provide as much relevant detail as possible when contacting customer service.

Refunds, returns, exchanges, alterations, and other after-sales arrangements are subject to the official website policies in effect at the time.

Questions about custom dress orders

Can I change my measurements after submitting an order?

Contact us as soon as possible. Changes may be possible before production begins, but the team's confirmation is needed and later changes may not be available.

Can I return a custom dress simply because I change my mind?

Correctly produced personalized garments are generally not eligible for ordinary change-of-mind returns after production begins. This does not remove rights relating to defects, incorrect production, damage, or other remedies required by law.

What is the difference between production and shipping time?

Production is the time to make the dress after the required details are confirmed. Transit begins after dispatch. The two periods must be added when planning an order.

Where to find the full order terms

For full details, use the DUVANZE FAQ, Shipping & Delivery Policy, and Return, Refund & Remake Policy. Contact us before ordering if your situation is not covered.