# Return & Refund Policy
Last updated: [Month DD, YYYY]
Thank you for shopping at [Store Name]. We want you to be completely satisfied with your purchase. This Return & Refund Policy applies to all orders placed on our website.
## 1. Return Eligibility
To be eligible for a return or exchange, your item must meet the following conditions:
- The item must be unused, unworn, unwashed and in the same condition that you received it
- The item must be in its original packaging with all tags and labels attached
- The item must be returned within the applicable return window from the date of delivery
- Custom, made-to-order or personalized items are final sale and not eligible for return or exchange
## 2. Return Window
- **Regular items**: Returns must be initiated within **[30 calendar days]** of delivery
- **Sale / clearance items**: All sale items are final sale and cannot be returned or refunded
## 3. How to Initiate a Return
To start a return, please contact our customer service at [support@yourstore.com] with:
- Your order number
- Reason for return
- Photos of the item (if the item is defective or damaged)
We will review your request within [1–2 business days] and provide you with a return shipping label and return instructions if approved.
## 4. Refunds
- Once we receive and inspect the returned item, we will process your refund within [3–5 business days]
- Refunds will be issued to your original payment method
- Original shipping charges are non-refundable unless the return is due to our error (wrong item sent, defective product, etc.)
- Please allow additional time for your bank or payment provider to process the refund
## 5. Exchanges
We only offer exchanges for the same item in a different size (if available). If you need a different style or color, please return the original item for a refund and place a new order.
- Exchange requests are subject to stock availability
- If the requested size is out of stock, we will issue a full refund instead
## 6. Return Shipping Costs
- Return shipping costs are the responsibility of the buyer, unless the return is due to our error
- We recommend using a trackable shipping service for returns. We are not responsible for items lost or damaged during return shipping
## 7. Exceptions
The following items are not eligible for return or refund:
- Custom or personalized products
- Final sale / clearance items
- Items that have been worn, washed, altered or damaged by the customer
- Items returned after the return window has expired
## 8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: [support@yourstore.com]